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  1. www.fdrc.org.hkFinancial Dispute Resolution Centre - Welcome

    Dispute Resolution Process. Mediation and Arbitration. Application. Fees. Becoming an FDRC Mediator and/or Arbitrator. more >>. Latest News. Subscribe. FDRC publishes Annual Report 2023.

  2. www.fdrc.org.hk › en › htmlFinancial Dispute Resolution Centre - About Us - Financial ...

    • Objectives
    • Membership
    • Who Are Eligible to Use Services Under The Fdrs ?
    • Disputes That Can Be Brought Before The FDRC Is One Which

    A customer having a dispute with a financial institution involving monetary loss may lodge a complaint with the relevant financial institution or report the case to the regulators such as the Hong Kong Monetary Authority (HKMA) or the Securities and Futures Commission (SFC). While the regulators may examine the conduct and practices of the financia...

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    The FDRS is administrated and operated by the FDRC. A major feature of the scheme is that all financial institutions which are authorized by the HKMA or licensed by/registered with the SFC (except those institutions which only provide credit rating services) are required to join the scheme as members, such that they are obligated to enter into medi...

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    In accordance with Terms of Reference (Jan 2018), an Eligible Claimant is an individual, a sole proprietor or a small enterprise (SE)* who: 1. had/has customer relationship with a member of FDRS; or 2. has been rendered any financial services by any member of FDRS. * SE means a limited company or a partnership, and in accordance with SEs or its gro...

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    involves an Eligible Claimant (”EC”) and a member of the FDRS;
    is of monetary nature;
    must arise out of a contract between the EC and the FI that was entered into or arose in Hong Kong, or any act or omission of the FI in connection with the provision of a Financial Service to an EC...

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  4. fdrc.org.hk › index金融糾紛調解中心 - 歡迎 - FDRC

    金融糾紛調解中心發表2023年年報. 金融糾紛調解中心員工電郵帳户遭惡意入侵. 更多內容 >>. 培訓項目. 簡介會. 社區全接觸. 一般市民. 私隱政策 | 免責聲明 | 版權聲明 | 查詢 | 聯絡我們. 最佳觀看方式：1024x768或更高解象度，並使用 Firefox, Chrome 或 IE 9+.

  5. www.ifec.org.hk › web › enFinancial Dispute Resolution Centre - The Chin Family

    2018年1月17日 · The FDRC is a non-profit organisation which acts in an independent and impartial manner to resolve financial disputes between financial institutions and their customers (individuals, sole proprietors, or small limited companies or partnerships that meet the criteria

  6. www.info.gov.hk › gia › generalGovernment welcomes appointment of Chairman to Board of ...

    2024年1月11日 · The Government today (January 11) welcomes the Financial Dispute Resolution Centre (FDRC)'s appointment of Dr Thomas So Shiu-tsung as the Chairman to its Board for a term of two years from January 12, 2024, to January 11, 2026.

  7. hongkongbusiness.hk › financial-services › newsHong Kong opens financial dispute resolution centre

    2012年6月25日 · The city’s newly opened Financial Dispute Resolution Centre was established to help customers seeking claims against banks or brokers. The centre provides an avenue for customers with claims of up to US$64,000 and will allow them to settle disputes with banks and brokers outside of court.

  8. www.info.gov.hk › gia › generalFinancial Dispute Resolution Centre opens today (with photo)

    2012年6月19日 · The Secretary for Financial Services and the Treasury, Professor K C Chan, said that the inauguration of the Financial Dispute Resolution Centre Limited (FDRC) today (June 19) represents a big step forward in enhancing the financial dispute resolution framework and investor protection.