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Dispute Resolution Process. Mediation and Arbitration. Application. Fees. Becoming an FDRC Mediator and/or Arbitrator. more >>. Latest News. Subscribe. FDRC publishes Annual Report 2023.
- Other Activities
Other Activities - Financial Dispute Resolution Centre ...
- Training
CPD event: Financial Dispute Resolution Centre Sharing ...
- Seminars
FDRC Briefing Sessions - Consultation Conclusions on ...
- Becoming an Fdrc Mediator And/Or Arbitrator
You have proven relevant experience as a mediator or as ...
- Adverse Weather Arrangements
If a Gale or Storm Signal No. 8 or above is in force ...
- Free Public Enquiry Meeting
Free Public Enquiry Meeting - Financial Dispute ...
- Role of FDRC
The Financial Dispute Resolution Centre was set up in ...
- Organisation Chart
Organisation Chart - Financial Dispute Resolution ...
- Other Activities
- Objectives
- Membership
- Who Are Eligible to Use Services Under The Fdrs ?
- Disputes That Can Be Brought Before The FDRC Is One Which
A customer having a dispute with a financial institution involving monetary loss may lodge a complaint with the relevant financial institution or report the case to the regulators such as the Hong Kong Monetary Authority (HKMA) or the Securities and Futures Commission (SFC). While the regulators may examine the conduct and practices of the financia...
The FDRS is administrated and operated by the FDRC. A major feature of the scheme is that all financial institutions which are authorized by the HKMA or licensed by/registered with the SFC (except those institutions which only provide credit rating services) are required to join the scheme as members, such that they are obligated to enter into medi...
In accordance with Terms of Reference (Jan 2018), an Eligible Claimant is an individual, a sole proprietor or a small enterprise (SE)* who: 1. had/has customer relationship with a member of FDRS; or 2. has been rendered any financial services by any member of FDRS. * SE means a limited company or a partnership, and in accordance with SEs or its gro...
involves an Eligible Claimant (”EC”) and a member of the FDRS;is of monetary nature;must arise out of a contract between the EC and the FI that was entered into or arose in Hong Kong, or any act or omission of the FI in connection with the provision of a Financial Service to an EC...We administer an accessible, efficient and transparent Financial Dispute Resolution Scheme whereby independent and impartial mediators and arbitrators will provide mediation and arbitration services to financial institutions and their customers in Hong Kong.
The Financial Dispute Resolution (FDR) process consists of 3 stages and aims to deal with disputes over financial matters between parties quickly and efficiently. The 3 stages are: First Appointment; FDR Hearing; Trial (if parties do not reach a settlement after FDR) PREPARATION FOR FIRST APPOINTMENT AND FINANCIAL STATEMENT (FORM E)
2018年1月17日 · What is the FDRC? The FDRC is a non-profit organisation which acts in an independent and impartial manner to resolve financial disputes between financial institutions and their customers (individuals, sole proprietors, or small limited companies or partnerships that meet the criteria) by way of "mediation first, arbitration next".
2024年1月11日 · The FDRC administers in an independent and impartial manner a financial dispute resolution scheme. The scheme provides an alternative avenue which is independent and affordable for resolving monetary disputes between financial institutions and their
2024年9月19日 · The FDRC administers a financial dispute resolution scheme (the Scheme) by way of “mediation first, arbitration next”. All financial institutions authorized/licensed by the HKMA/SFC are members of the Scheme and agree to abide by the rules and procedures in respect of the Scheme.
