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KPI 是什麼？ Key Performance Indicators 簡稱為 KPI，中文是關鍵績效指標，是用來評估一定時間內的量化績效標準。 KPI 會用數據化的方式呈現績效，簡單來說 KPI 看重結果，以數字來判斷績效是否達標。
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- What Are Key Performance Indicators (KPIs)?
- Understanding Key Performance Indicators
- Common Types of of Key Performance Indicators
- Frequently Used KPIs
- How to Create A KPI Report
- Advantages of Key Performance Indicators
- Limitations of Key Performance Indicators
- The Bottom Line
Key performance indicators (KPIs) are quantifiable measurements used to gauge a company’s overall long-term performance. KPIs specifically help determine a company’s strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector. They can also be used to judge progress or achievements aga...
Key performance indicators are used in business to judge performance and progress toward specific, measurable goals. They may be compared to: 1. A predetermined benchmark 2. Other competitors within the industry 3. The performance of the business over time Also referred to as key success indicators (KSIs), KPIs vary between companies and between in...
Most KPIs fall into four broad categories. Each category has its own characteristics, time frame, and level of business that is likely to use it. Different KPIs may also be used by different departments within the same business.
Financial Metrics
Key performance indicators tied to the financials typically focus on revenue and profit margins. Net profit, the most tried and true of profit-based measurements, represents the amount of revenue that remains, as profit for a given period, after accounting for all of the company’s expenses, taxes, and interest payments for the same period. Financial metrics may be drawn from a company’s financial statements. However, internal management may find it more useful to analyze different numbers tha...
Customer Experience Metrics
Customer-focused KPIs generally center on per-customer efficiency, customer satisfaction, and customer retention. These metrics are used by customer serviceteams to better understand the service that customers have been receiving. Examples of customer-centric metrics include: 1. Number of new ticket requests: Counts customer service requests and measures how many new and open issues customers are having. 2. Number of resolved tickets: Counts the number of requests that have been successfully...
Process Performance Metrics
Process metrics aim to measure and monitor operational performance across the organization. These KPIs analyze how tasks are performed and whether there are process, quality, or performance issues or improvements to be made. These types of metrics are most useful for companies with repetitive processes, such as manufacturing firms or companies in cyclical industries. Examples of process performance metrics include: 1. Production efficiency: Often measured as the production time for each stage...
It can be difficult to sort through the vast quantities of information collected by a company and determine which KPIs are most useful and impactful for decision-making. When beginning the process of pulling together KPI dashboards or reports, consider the following steps: 1. Establish goals and intentions. KPIs are only as useful as the users make...
A company may wish to analyze KPIs for several reasons. 1. Encourage actionable goals: Tracking and analyzing KPIs effectively requires knowing what you are trying to achieve. This can encourage businesses to set specific, actionable goals and create systems that help meet those goals, rather than creating systems without knowing what purpose they ...
There are some downsides to consider when working with KPIs. 1. Time commitment: There may be a long time frame required for KPIs to provide meaningful data. For example, a company may need to collect annual data from employees for years to better understand trends in satisfaction rates. 2. Require regular follow-up: KPIs require constant monitorin...
Key performance indicators are metrics that businesses track and analyze to understand performance and meet actionable goals. Commonly used KPIs include financial, customer service, process, sales, and marketing metrics. By understanding exactly what KPIs are and how to implement them properly, managers are better able to optimize the business for ...
關鍵績效指標 （英語： Key Performance Indicators，简称 KPI），又稱 主要績效指標 、 重要績效指標 、 績效評核指標 等，是指衡量一個管理工作成效最重要的指標，是一項 數據化 管理的工具，必須是客觀、可衡量的績效指標。. 這個名詞往往用於 財政 、一般 行政 ...
2022年1月23日 · KPI（Key Performance Indicators） 中文叫做「關鍵績效指標」，KIP 是可衡量的值，用於評估個人或組織在實現目標方面的成功程度。. 高層次的 KPI 可以將重點放在業務的整體績效，而低層次的 KPI 可能將重點放在跨部門的流程，例如銷售、營銷、人力資源或支持 ...
關鍵績效指標 （英語： Key Performance Indicators，簡稱 KPI），又稱 主要績效指標 、 重要績效指標 、 績效評核指標 等，是指衡量一個管理工作成效最重要的指標，是一項 數據化 管理的工具，必須是客觀、可衡量的績效指標。. 這個名詞往往用於 財政 、一般 行政 ...
KPI stands for key performance indicator, which means a quantifiable measure of performance over time for a specific objective. Get examples & choose KPIs.
K.P.I. (Key Performance Indicator) 中文是「關鍵績效指標」，是一套用來評估團隊或企業是否達到預期目標的度量標準。 團隊和領導者們使用 KPI 來評估業務和個人績效。 你可以透過KPI來評估組織績效，且 KPI 可以使那些吃重數據的決定成長的更快 。 但是不要看這如此專業的名詞，就覺得這個對你的咖啡廳或服飾店不適用，數據來衡量成效的其中一個好處就是，數據大小通吃，無論你是大企業還是小店面，都可以透過數據分析，為你的事業績效加碼！ 想知道什麼是 KPI 嗎? KPI 該如何使用呢? 這篇文章將給你完整的 KPI 攻略。 首先，什麼是KPI？
