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    • 節禮日

      • 2024年12月26日 星期四
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    • 1. 節禮日
  2. The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.

  3. Find out how. From your 'Orders' page, select the order or orders you would like to request a refund for. Now, using the drop down menu on the bottom of the page, select 'Request label refund' as shown below and then click on ‘Go’. Please note that only orders in Label Generated status can be refunded automatically.

  4. This document sets out the approved policy for managing the Royal Mail’s Inland Compensation provisions for retail services for loss. Royal Mail’s retail policy excludes items posted on account (except VAT exempt 1st and 2nd Class payable on account) which are subject to separate terms for loss, damage and delay compensation.

  5. Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.

  6. Royal Mail Print Assist. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.

  7. Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...

  8. How to claim for a damaged item. If you’re the sender of the item you can claim for damage online here. Please note that we can't accept claims for the following items: If you didn't buy the postage from us or you're not sure how the postage was paid, you should contact the sender of the item to confirm this or make a claim on your behalf.

  9. Find out what information you'll need to supply when you make a claim with us. Cookie Category Details Strictly necessary

  10. Help setting up a Redirection when moving home. Before you start you'll need: The full address and postcode of both your old and new addresses. The full names and dates of birth of everyone whose mail needs redirecting. A valid credit or debit card. This must be in the name of the person applying and registered at either your old or new address.

  11. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.

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