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  1. 如您對我們的保險計劃有任何問題或疑問,可通過電話、即時對話 、電子郵件或到訪我們的富衛保險綜合服務中心,與我們聯繫。.

  2. 富衛個人保險客戶支援 | 富衛香港. 客戶支援. 我們會沿途每一步協助您. 常用保單服務. 您可以隨時隨地透過富衛 eServices 輕鬆管理保單。 點擊以下捷徑及登入後,更可直接瀏覽有關指定頁面: 更改聯絡資料. 更改受益人. 更改付款方式. 更改投資選項分配百分比. 轉換投資選項. 確認收妥新保單. FWD eServices. 想隨時隨地輕鬆管理您的保單? eServices服務應有盡有: 查看及更改保單資料. 即時理賠* 查看保費金額丶更改付款或收款方式. 更改投資選項或分配. 立即探索全方位應用程式. 瀏覽網頁版. *適用於簡易個案,即已提供所有所需文件及資料,以作審核賠償決定的個案。 所有服務. 點撃以下服務指南,為您詳細列明每個步驟: 提示.

  3. 我們很自豪能夠建立健全的舉報流程。. 我們與獨立第三方合作設立全天候開放的舉報熱線,任何人都可以通過以下渠道對我們的業務作出真誠舉報,而無需擔心遭到報復。. 舉報問題. 瀏覽富衛的「暢所欲言」網站. 免費「暢所欲言」熱線(香港). 800 902 023 ...

  4. 您亦可致電3123 3338聯絡我們,查詢申請狀態。. 如何查閱保單文件? 保單發出後,您可登入 FWD eServices 網上平台 或下載 FWD eServices流動應用程式查閱保單內容,亦可更改個人資料。. 網上投保時,我需要準備什麼文件? 您只需香港身份證及網上繳付保費用的信用卡 ...

  5. If you have any questions about your insurance plans, please get in touch with us by phone, Live Chat, email or visiting any of our Insurance Solutions centres.

  6. Customer support. We’re here to help every step along the way. Frequently used policy services. You can easily manage your policy with FWD eServices anytime, anywhere. Just logon to the designated function by clicking below shortcut button: Change contact information. Change beneficiary. Change payment option. Change investment choice allocation.

  7. 富衛集團已完成收購大都會人壽保險,並正式改名為富衛壽險,將繼續承保所有個人人壽、投資相連、意外及醫療保險等現存保單,立即了解更多。

  8. Customer care line: + 1300 13 7988. Our Branches . Come and visit us at any of our branches. We are here to assist you. All. FWD Insurance. FWD Takaful. Contact us or visit us at our branches located nationwide or click to find more ways to get in touch.

  9. Support. We're here to help every step along the way. What do you need help with? FWD Insurance. FWD Takaful. Claims. Forms. Panel hospitals. Payments. Our Branches. Medical App. Financial Statements. Complaints. Find out more on how we can support you here.

  10. 24 hours hotline only for accident and roadside, home or overseas travel assistance. +65 6322 2072. Manage your policies anytime, anywhere. Sign in to the FWD Online Services portal and manage your policies in minutes. Access your policy documents and make a claim. Update your personal details and insurance period.