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These rough guidelines below can help if you’re estimating the weight of your item, but to know the accurate weight, we recommend taking your item to the Post Office. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g. CD in bubble envelope - 130g.
You will be redirected to new URL. Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
To make a complaint call us on 03457 740740 or complete our dedicated form here. Should you wish to cancel your complaint, you can do so here. You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
If you are not sure about the item you wish to post, please call Customer Services on 03457 740 740. If you want to contact us using the Relay UK service, dial 18001 0345 266 0075. Products bearing consumer warning symbols ARE dangerous goods and are prohibited unless specifically permitted below.
The Postcode Address File is a database of all Delivery Points in the UK and is used to enable Royal Mail to deliver all mail efficiently. For this reason any building that is not capable or receiving a delivery of mail cannot be added to the file. For example, fields or agricultural buildings. The above also applies to any New Build properties.
Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. Find the nearest Customer Service Point or Post Office® branch that will Print your prepaid labels by visiting ...
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
How to select your shipping label template. Follow our simple steps below to set up a label template. The 'Settings / Overview' page then opens up. In the 'Templates' section, click on the 'Go' button. The 'Templates' page appears and in 4 easy steps you can choose the label format that you want to use.
Addressing your item. The name and address go on the bottom left corner of the front of the envelope or parcel. Use a clear and easy to read hand writing (or font if you are printing the address). Use a pen or ink that is clear against the colour of the envelope or parcel. Left align the text (no centred or 'stepped' lines).
