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  1. How to search for an address or postcode using Postcode Finder. Start typing a postcode or any part of an address and results will start appearing. The more information you provide, the more you'll narrow your search. You can then scroll through the results to select the address you need. Please note: you can only search for UK addresses using ...

  2. Updating my address in Postcode Finder. Our address and postcode information is held in the Postcode Address File (PAF®). The changes we can make to addresses are set out in the PAF Code of Practice . The Postcode Address File is a database of all Delivery Points in the UK and is used to enable Royal Mail to deliver all mail efficiently.

  3. A postcode area is the area that your local Delivery Office delivers to. We cannot redeliver to an address outside of this area. In most cases, for example, if you live in SE25, the same postcode area would be any other postcode commencing SE25. Was this helpful?

  4. Addressing your item. The name and address go on the bottom left corner of the front of the envelope or parcel. Use a clear and easy to read hand writing (or font if you are printing the address). Use a pen or ink that is clear against the colour of the envelope or parcel. Left align the text (no centred or 'stepped' lines).

  5. How to select your shipping label template. Follow our simple steps below to set up a label template. The 'Settings / Overview' page then opens up. In the 'Templates' section, click on the 'Go' button. The 'Templates' page appears and in 4 easy steps you can choose the label format that you want to use.

  6. Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. Find the nearest Customer Service Point or Post Office® branch that will Print your prepaid labels by visiting ...

  7. If your parcel has a pink CN15 (b) label. Your item has been returned to Royal Mail Group by the destination country's customs authority because it is not customs compliant. As of 1 January 2021, it is mandatory for all items sent abroad, with the exception of personal correspondence, to have a fully completed customs declaration (i.e. CN22/23).

  8. Each residence has its own unique delivery point that is clearly identified as a letter box for an address (e.g. numbered, lettered or named), or a secure, lockable box that corresponds to an address within the building. The postperson can gain access to the building to perform delivery to each individual residence.

  9. Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.

  10. Sharp or Pointed Items (formerly Sharp Objects) (excludes: (i) knives prohibited under UK law - see Weapons - and (ii) Bladed items. Includes, but not limited to scissors, mini chopper blades, food processor blades, sewing kits, knitting needles, syringes, chisels, piercing awls, saws, nails, pins, fishing hooks).

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