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  1. Can I check for flight arrival and departure times online? Flight Status information can be viewed online. To search for arrival and departure information for Qantas, QantasLink and codeshare flights enter the from and to city, or if you prefer you can enter the flight number.

  2. Qantas Customer Remediation Program. Find answers to your Manage Booking questions. From seat selection, change flights, upgrade flights, meal selection and more.

  3. When booking a flight on qantas.com, you can find the fare rules by clicking on the fare name in the search results table. You have the option to compare the rules of different fares for the same flight. For bookings made through other channels: Contact your local Qantas office. View conditions for oneworld round the world fares.

  4. Personal single pin audio headsets can only be used on Qantas inflight entertainment system when supported by a two (2) pin Airline Headphone Adapter, which are available for sale at most major electrical stores.<br><br>Personal headsets connected to the inflight entertainment system, including those with noise cancelling ability, can be used on all Qantas International and Domestic flights ...

  5. Which airlines are partners in the Qantas Frequent Flyer program? For a full list of our partner airlines, visit our Airline Partners page. You can also visit our A-Z of partners to filter our airline partners by the eligibility to earn Qantas Points and/or Status Credits, or to use points.

  6. Wheelchair Assistance: You can request wheelchair assistance online by visiting the mobility assistance section on the Qantas website. Note: Special requests must be made at least 24 hours before scheduled departure. Other conditions apply. Not all requests can be met, so you may wish to contact your travel agent or local Qantas office.

  7. Bassinets are fitted to our Boeing 787, Airbus 380 and Airbus 330 aircraft. They are limited in number and should be booked in advance when making your booking or via Manage Booking. There is a charge for bassinets booked in economy and no charge for premium cabins.

  8. Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more ...

  9. Sometimes due to unexpected circumstances, such as bad weather or industrial action, your flight may be changed or cancelled. If this happens, we’ll do all we can to find alternate options and keep you informed of developments and the choices available to you. Visit our real-time Flight Status page for up-to-the-minute information on all ...

  10. Given the considerable enhancement of aviation security in recent years, the Australian Government have removed the following items from the Prohibited Items list: Umbrellas with metal points; Knitting and crochet needles; Pointed metal nail files (including nail clippers); Corkscrews; and.

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