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Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
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Redirection Help Hub. Service Update. Help with customs and sending items abroad. I've received a grey Fee to pay card. Size and weight guide – UK letters and parcels. Wrapping and packaging advice - general and item specific. Click & Drop Support Hub. I need help with my Redelivery. Claims Centre.
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
How can I get proof of delivery? * Your email * Your name *. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item. All our advisors are busy helping other customers.
Stamps and supplies. Business services. Home. Contact us. Help tracking items posted to another country from the UK. Are you a business customer? Go to our Business Customers Help Centre. Personal Customers Help Centre.
Royal Mail Customer Services. To make a complaint call us on 03457 740740 or complete our dedicated form here . Should you wish to cancel your complaint, you can do so here . You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
