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Coronavirus updates and resources We’ve curated articles to help our community during this time in the Resource Centre. You can find the latest information on our COVID-19 response, from policy updates to resources for Hosts and guests. You can also read the extenuating circumstances policy to learn about coverage of circumstances unrelated to COVID-19.
As the world reopens and Experiences resume after COVID-19 closures, it’s important for us all to act responsibly to help protect each other’s health and safety. With that in mind, we’ve created a set of COVID-19 health and safety guidelines for Hosts and guests of Airbnb Experiences, based on guidance from experts such as the World Health Organization and the U.S. Centers for Disease ...
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area. Wash your hands properly with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60% ...
As a Host, it's your responsibility to be aware of and comply with these local guidelines. Our local responsible hosting pages can be a good place to start learning about these health and safety guidelines. Hosts must also follow Airbnb’s 5-step cleaning process between each stay. Find out more in the Airbnb Resource Centre.
You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your stay or your Experience. You can also learn about the cancellation policy for your reservation by going to Trips and selecting your trip, or by reviewing your reservation confirmation email. Pay over time with Klarna.
To find the policy and cancellation options for your Experience reservation: iOS app. Android app. Mobile browser. Go to Trips and click the Experience reservation you want to cancel. Click Show details. Go to Reservation details and find the Experiences cancellation policy. Tap Trips and tap your Experience reservation.
Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options. Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:
