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  1. 若您不清楚您的計劃屬於一般保險還是人壽保險,最快的方法是在 FWD eServices 流動程式上輕鬆查閱,或可以瀏覽客戶服務專屬網頁,亦可以致電 3123 3123 與我們聯絡。

  2. Check your cover. It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app, and you can also check our network of hospitals that offer cashless medical treatment. Download FWD eServices app.

  3. Simplified claims with heart. Easy self-claim guided by compassion. Explore the step-by-step guide now. 1. Select policy type and claim type. 2. Prepare documents as per guidelines. 3. File claim via eServices app and upload documents 1. 4. Get approval in as fast as 37 seconds and receive prompt payment 2.

  4. You may call our Service Hotline for a Claim Form or download the relevant forms from our Company website. Simply mail the completed form with required documents to our Claims Department for assessment.

  5. Claim Form. Please complete and return this form with the supporting documents (see “Claims Document Checklist” on page 2) to FWD Life Assurance Company (Hong Kong) Limited / FWD Life (Hong Kong) Limited (wherever applicable) ("FWD Assurance") at P.O. Box 69465, Kwun Tong Post Office, Kowloon, Hong Kong.

  6. Whether it’s for an insurance service or your claim, download and fill in the form you need, and let us help you now!

  7. www.link.fwd.com.hk › bocom › retailFWD HONG KONG

    Waiver of Premium / Parent Risk Benefit Claims. Download Waiver of Premium Claim Form. Download Disability Claim - Attending Physician's Statement. Download Declaration and Authorization for Living Claims form. Product Enquiry Hotline.

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