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Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
You will be redirected to new URL. Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
If you are not sure about the item you wish to post, please call Customer Services on 03457 740 740. If you want to contact us using the Relay UK service, dial 18001 0345 266 0075. Products bearing consumer warning symbols ARE dangerous goods and are prohibited unless specifically permitted below.
Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
2kg*. Max size: Length + width + depth no more than 90cm with no single side longer than 60cm. Tube/roll. 2kg*. Max size: Length: 90cm Length + 2 x diameter must be no more than 104cm. *Printed papers can be up to 5kg - see exceptions below.
The easiest methods of doing this are via Royal Mail Click and Drop or via the Post Office ® as outlined below. You will need to complete a customs declaration (CN22 or CN23) for any gifts and goods sent abroad. Items sent without a customs declaration (CN22 or CN23), associated electronic pre advice, or are incorrectly or partially completed ...
Max size: Length + width + depth no more than 90cm with no single side longer than 60cm. Tube/roll. 2kg*. Max size: Length: 90cm. Length + 2 x diameter must be no more than 104cm. *Printed papers can be up to 5kg - see exceptions below.
To make a complaint call us on 03457 740740 or complete our dedicated form here. Should you wish to cancel your complaint, you can do so here. You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
Address your mail fully and clearly and always include the zip code or postcode and the country in English. The country must be written on the last line of the address in CAPITALS rather than using abbreviations. (See Address formats for specific countries). Please also check the size and weight restrictions for the country you are sending to ...
Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
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