搜尋結果
Tiptop was founded by Hong Kong's foremost customer service and management development expert in 1989. Our main services include management consultancy, corporate training, team building, mystery shopper assessment, focus groups, market research, etc.
Tiptop 是一間專業、經驗豐富、負責任、由心出發去幫助客人的公司。自2018年起，但馬屋一直與Tiptop合作無間。 Tiptop 的顧問 Clement和Ricky能針對我們的痛點，為我們度身訂做不同的培訓項目，當中包括服務提升計劃、員工職能發展及神秘顧客調研項目
Tiptop’s online learning solutions use a blended learning method, combining the benefits of self-directed online learning and instructor-led offline training, thus allowing you to maximize the effectiveness of your team’s learning.
Tiptop Consultancy Approach's advantages: Holistic and Systemic Change, Focus on In-Store and Practice, In-depth and Precise Exploration of Needs, Quantifiable Results.
Tiptop organizes different workshops to improve front-line service and enable the whole corporate and staff have a continuous development.
Field coaching is a way to support the transformation of learning. Tiptop’s management consultants will personally visit staff’s workplace, observe staff apply the skills learnt, provide them with feedback to ensure that staff can really apply what they have learned.
The level of professionalism, expertise, and dedication exhibited by Tiptop has been instrumental in the success of our projects. From planning to execution, Tiptop has consistently provided valuable insights and steadfast support, ensuring that our collaboration yields the best possible outcomes.
Full range of research solutions covering research design, implementation, and analysis offers you convenience. Qualitative and quantitative research that helps you understand market trends and customer voice and grasp every growth opportunity.
Large participant network so you can gather insights from your target audience. Customized execution plan, whether online or offline. Tiptop focus group helps you gather deep insight, opinions, and perspectives from customers and employees, forming the strategies and direction that fits.
Customers are not happy or loyal even when we provide good product and service? Waiting time are still too long, assistance so hard to get, the experience is too blend and lacking interaction. Good service is not enough, and Customer Journey Map helps you rediscover the customers you should care, redesign your customer journey, so you can impress your customers in the experiential economy.
