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Getting reimbursed for damage. Sometimes accidents happen, which is why there’s AirCover for Hosts. AirCover for Hosts is top-to-bottom protection for Hosts. It includes $3 million USD in Host damage protection, in addition to $1 million USD liability insurance, guest identity verification, reservation screening and a 24-hour safety line.
For any other safety issues, you can always reach us through our dedicated 24-hour Safety Line. Contact us by phone, email or chat. If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request ...
Submit a request to your Host: you’ll describe the issue, provide photos if you can and let the Host know how you’d like to resolve it. It’s important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don’t respond in 1 hour, you can ask Airbnb ...
