搜尋結果
其他人也問了
Who can be investigated by the Ombudsman?
Can the Ombudsman investigate a complaint?
Can the Ombudsman investigate a council?
What does an ombudsman do?
We cannot investigate or pursue a complaint in the following circumstances as stipulated under section 10 (1) of the Ordinance: complainant having knowledge of subject of complaint for more than 24 months. complaint made anonymously. complainant not identifiable or traceable. complaint not made by person aggrieved or suitable representative.
- 如何投诉
《公开资料守则》（「《守则》」）是政府采纳的一套行政指 ...
- Online Complaint Form
Due to system maintenance, the Office’s online ...
- News & Resources
Check out our latest news and events, and view our ...
- RSS Info
If your browser already supports RSS subscription, you ...
- FAQ
Do you investigate complaints about policy matters? We ...
- Accessibility
Our website is written according to the World Wide Web ...
- Eng
The information on The Ombudsman’s website is for ...
- Privacy Policy
Privacy Policy - Office Of The Ombudsman, Hong Kong - ...
- 如何投诉
Do you investigate complaints about policy matters? We usually do not investigate complaints about actions taken fully in line with a policy which is made with proper authority following a due process.
Pursuant to The Ombudsman Ordinance, Cap. 397, The Ombudsman can: investigate complaints from aggrieved persons about alleged maladministration * by Government departments and 27 major statutory organisations (excluding Hong Kong Auxiliary Police
- What Is An Ombudsman?
- How An Ombudsman Works
- Types of Ombudsman
- Advantages and Disadvantages of An Ombudsman
- The Bottom Line
An ombudsman is an official, usually appointed by the government, who investigates complaints (usually lodged by private citizens) against businesses, financial institutions, universities, government departments, or other public entities, and attempts to resolve the conflicts or concerns raised, either by mediation or by making recommendations. Omb...
An ombudsman typically has a broad mandate that allows them to address overarching concerns in the public, and sometimes the private, sector. That said, sometimes an ombudsman’s mandate extends over only a specific sector of society—for example, a children’s ombudsman may be tasked with protecting the rights of the young people of a nation, while, ...
While the general duty of the ombudsman is the same, the types of grievances they handle and resolution services they provide may differ according to their appointment. Ombudsmen can be found in organizations, governments, schools, and other institutions.
Ombudsmen provide a channel for people to submit complaints against institutions (e.g., governments, businesses, organizations, news outlets, and schools) without influence from the accused. They conduct fair and unbiased investigations at no cost to the complainant, providing resolutions or mediation services. Where corruption is present, ombudsme...
An ombudsman is an official who is responsible for ensuring the integrity of a business or institution. In universities, government bodies, and other institutions, an ombudsman is responsible for following up on any complaints and resolving their concerns.
Full Investigation – Where a complaint involves issues of principle, systemic flaws or serious maladministration, The Ombudsman will conduct a full investigation, with prior notice to the head of the organisation under complaint.
Under the Ombudsman Act, the Ombudsman has a broad discretion not to investigate a complaint. On average, 65–75% of complaints that are in jurisdiction are not
The Ombudsman can investigate complaints made by or on behalf of members of the public. This includes not just complaints from individuals but also groups of people and a wide range of organisations.
