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  1. To update your contact details in ORSO, log on to online banking or submit the data change request by paper form to your employer. • Your mobile number and email address are updated instantly in your profile via the app. However, it can take up to 4 working

  2. If you're not an HKID holder and your current mobile number in our systems is valid, you can also add or update your email address via HSBC Online Banking (with security code generated from your HSBC HK App or security device).

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  4. 您可透過HSBC HK App隨時隨地更新您的手提電話號碼和電郵地址,以確保您的銀行服務不受干擾,並讓我們與您保持聯繫。 保障您的財富—在進行高風險交易時接收雙重通知

  5. If you're new to HSBC and opening an account using the HSBC HK Mobile Banking app, you'll need to be an HKID holder (permanent or non-permanent resident) aged 18-64 residing in Hong Kong and not hold any HSBC banking or investment accounts or credit

  6. If you've changed your mobile number, please update your contact details via the HSBC HK Mobile Banking app or HSBC Online Banking. Instructions on how to update can be found on the 'Change contact details' page .

  7. If you have a valid mobile number, but your email address in our record is missing or invalid, you can add or update it via HSBC Online Banking (with security code generated from your HSBC HK App or security device).

  8. If you need to update your mobile number, you can update via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. Instructions on how to update can be found on our 'Change contact details' page .