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What does an ombudsman do?
What does the Hong Kong ombudsman do?
Who is the Office of the Ombudsman?
Can the Ombudsman investigate a complaint?
The Ombudsman announces a full investigation report – Department of Health mistakenly issuing a Compulsory Testing Order and letters to a foreign domestic helper arriving in Hong Kong. Press Releases. 7 March 2024.
- Who We Are
The Office of The Ombudsman is an independent statutory ...
- How to Complain
Members of the public can lodge complaints to us by ...
- Our Complaint Handling
In general, we handle complaints by Inquiry, Mediation ...
- Our Work & Reports
Section 7(1)(a)(ii) of The Ombudsman Ordinance (Cap. ...
- News & Resources
Ombudsman safeguards public administration for ...
- Who We Are
The Office of The Ombudsman is an independent statutory body established in 1989 in accordance with The Ombudsman Ordinance (Cap 397, Laws of Hong Kong). It functions as the community’s watchdog of public administration in Government departments and main public organisations with a view to promoting fair and quality public service.
公署致力改善香港的公共行政，以獨立、客觀、公正的態度履行職務，積極提倡正面的投訴文化。.
- What Is An Ombudsman?
- How An Ombudsman Works
- Types of Ombudsman
- Advantages and Disadvantages of An Ombudsman
- The Bottom Line
An ombudsman is an official, usually appointed by the government, who investigates complaints (usually lodged by private citizens) against businesses, financial institutions, universities, government departments, or other public entities, and attempts to resolve the conflicts or concerns raised, either by mediation or by making recommendations. Omb...
An ombudsman typically has a broad mandate that allows them to address overarching concerns in the public, and sometimes the private, sector. That said, sometimes an ombudsman’s mandate extends over only a specific sector of society—for example, a children’s ombudsman may be tasked with protecting the rights of the young people of a nation, while, ...
While the general duty of the ombudsman is the same, the types of grievances they handle and resolution services they provide may differ according to their appointment. Ombudsmen can be found in organizations, governments, schools, and other institutions.
Ombudsmen provide a channel for people to submit complaints against institutions (e.g., governments, businesses, organizations, news outlets, and schools) without influence from the accused. They conduct fair and unbiased investigations at no cost to the complainant, providing resolutions or mediation services. Where corruption is present, ombudsme...
An ombudsman is an official who is responsible for ensuring the integrity of a business or institution. In universities, government bodies, and other institutions, an ombudsman is responsible for following up on any complaints and resolving their concerns.
The Office of Ombudsman is a Hong Kong statutory authority, established on 1 March 1989, charged with ensuring that Hong Kong is served by a fair and efficient public administration that is committed to accountability
The Ombudsman has the power to investigate complaints of non-compliance with the Code on Access to Information by Government departments/agencies. However, there are some restrictions to The Ombudsman’s powers under the Ordinance.
2023年1月9日 · An ombudsman is a neutral party appointed to impartially investigate complaints, usually lodged by private citizens, against businesses, financial institutions, universities, or government departments, and attempt to equitably resolve the conflicts or concerns raised, either by mediation or by making recommendations.
