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Here are some of the common errors you may be shown and what you can do to help resolve them. In this article. Complete the authentication request to confirm your credit or debit card. If your bank requires authentication, they’ll send over an authentication request that Airbnb will display for you to complete.
Get help or contact Airbnb Support. Whether you’re a Host or guest, find help before, during, or after a stay. In this article. Contact your Host or guest. Explore the Help Centre. Visit the Resolution Centre. Contact Airbnb Customer Service.
Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay.
How the Resolution Centre helps you. The Resolution Centre lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in reaching agreements. How-to • Guest. Payment plans.
Change the dates of your reservation. Submit a trip change request to your Host if you’d like to change the dates of your reservation. If they accept, you'll be charged or refunded, if necessary.
If something gets in the way of your guest's good time, you can send them a refund (minus the service fee) during or after their stay. We'll notify them right away, and process the refund within 48 hours. Once you send the money, the transaction is considered final.
