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  1. Beware of apps from sources other than your phone’s official app stores which may contain malware. From 26 Feb 2024, new safety measure in the Android version of the HSBC HK App will be launched to protect you from malware. Learn more.

  2. We are proud to be the first bank in Hong Kong to offer you a choice of two logon options to help you manage your finances with even more flexibility and convenience. With Dual-Password logon, you can access the following selected HSBC Internet Banking services:

  3. Is there any charge for making a transfer through HSBC Personal Internet Banking? Making Hong Kong dollar or Renminbi transfers to most of the banks in Hong Kong is free*. Making foreign currency or Renminbi transfers to some Hong Kong banks will be

  4. You may click here to visit The Hong Kong Association of Banks for information of 'Understanding Dormant Accounts'. How can I reactivate my inactive account? You could visit any of our branches in person and perform a withdrawal transaction to reactive your inactive account.

  5. Q: Why has HSBC introduced the new Security Device? A: HSBC commits to protecting the security of our HSBC Internet Banking customers. As a leader in online banking security, we are delighted to introduce a new Security Device with enhanced security

  6. Please call (852) 2233 3033 for HSBC Global Private Banking customers, (852) 2233 3033 for HSBC Premier Elite customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for other customers. What if I forget my Passwords? If you do forget

  7. What are the service scopes of HSBC Internet Banking, Stock Trading Browser, HSBC Mobile Banking and HSBC Easy Invest? HSBC Internet Banking provides a full set of investment and wealth management services while Stock Trading Browser is a stand-alone service featuring key functions of local securities trading service with new layout to ensure a ...

  8. For security reasons, your secured email can only be seen when you logon to our HSBC Internet Banking. What should I do with confirmation email? They are for your reference only.

  9. You should check the last logon time-stamp each time you log on. If you suspect your HSBC Internet Banking passwords has become known by someone else, you should change it immediately at HSBC Internet Banking. Contact HSBC immediately if you

  10. Yes, you can place investment orders via HSBC Internet Banking 24 hours a day, 7 days a week. Details are as follows: You can place a market order and/or a limit order any time between 9:30 am and 4:00 pm on any Hong Kong trading day.