1. Your Host may request reimbursement If your Host believes that you’re responsible for damage, missing items or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Centre. You’ll have 24 hours to respond. If you pay the full amount, the request will be closed.
Here are a few things to know. When you can cancel or withdraw a request First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel and you won’t be charged for the reservation or the service fees. How to cancel or withdraw a request
Checking in If you have a problem or issue during your stay How-to • Guest If you have a problem or issue during your stay Document the issue and message your Host Remember that you have 72 hours to report any issue to your Host or to Airbnb from the time of discovery. Here’s how to prepare:
How-to • Host Changing the price of confirmed or pending reservations Here's how to change the price of a confirmed reservation, or send a special offer for a pending request. Confirmed reservations As a Host, you can change the price of a confirmed reservation by sending your guest a trip change request.
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