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Accidents are rare, but they happen. If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away. Your Host can send you a reimbursement request in our Resolution Centre to cover the cost of the damage, and you’ll have 24 hours to respond. In this article.
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay.
We encourage Hosts to put smoke and carbon monoxide (CO) alarms in their places, but it's also important to take your own safety precautions whenever you travel. Be sure to check if a place has smoke and carbon monoxide alarms, both before booking and upon arrival.
Here are a few things to know. When you can cancel or withdraw a request. First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel, and you won’t be charged for the reservation or the service fees. How to cancel or withdraw a request.
City registration pending: The Host has started the registration process but hasn’t been granted a licence or registration number yet—it’s totally fine to book these listings. Exempt: The listing is exempt from registration for reasons determined by the city—these listings are also perfectly fine to book.
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