搜尋結果
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
Submit a request to your Host: you’ll describe the issue, provide photos if you can, and let the Host know how you’d like to resolve it. It’s important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don’t respond within 1 hour, you can ask ...
It’s always included and always free whenever you host. If a guest causes damage to your place or belongings during an Airbnb stay, you can file a reimbursement request through our Resolution Centre. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.
