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  1. To refund a guest: iOS app. Android app. Mobile browser. Click Resolution Centre and then click Send money. Select the guest that you want to send money to and click Next. Under Select a reason, choose the reason that best describes your refund situation. Click Next. Enter the refund amount, and add a message to your guest.

  2. We’ve introduced a simpler and more flexible way to search for monthly stays. Choose the Months tab to add your start date and easily customize the length of your stay. You can also use the Months tab to “dial in” the number of months for your stay. You’ll find average monthly rates instead of nightly rates and amenities ideal for ...

  3. Click Status. Click Unlisted and then click Choose dates. Choose start and end dates and click Save. Tap Profile and then tap Switch to hosting. Tap Listings and select the listing you want to edit. Under Listing editor, tap Your space. Tap Status. Tap Unlisted and then tap Choose dates.

  4. Feel free to message the Host with any additional questions—they’ll typically respond within 24 hours. Once you’ve settled on a place, book it! Each Host has their own style: some are happy to let you book instantly, while others require you to send a request for approval. Learn how to book and what to expect.

  5. If you still can’t find your reservation Make sure you’re logged in to the same Airbnb account you used to book the reservation. If you booked it using a friend’s or family member’s account, log in to their account first, or ask them to invite you as an additional guest.

  6. Go to Trips and select the trip that you want to change. Under What you've booked, select your reservation. Under Payment details, click Get receipts and manage payments. In Your payment details, go to Scheduled payments and select Update payment details. Update your payment method and select when you want to pay.

  7. This is often called phishing or spoofing. If you receive an email or are directed to a website that looks like Airbnb but asks for confidential information, be cautious. When in doubt, always start at the Airbnb home page. Type https://www.airbnb.com into your browser and go from there. In this article.

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