搜尋結果
Tap Inbox. Open the message from the guest and tap Details. Tap Withdraw pre-approval. Go to your Inbox and select the message from the guest. Tap the reservation. Tap Withdraw pre-approval. Don’t forget to check all your message threads if you offered pre-approval to multiple guests for the same dates. There are no penalties for withdrawing ...
Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Important: Claims must be submitted within 14 days of cancellation.
Tap Cancel request. Go to Trips and tap Show more trip plans. For a reservation that says Pending Host approval, tap Cancel reservation. Tap Cancel request. Note: Some reservations may generate additional charges or temporary authorisations. Find out more about when and how you’re charged for a reservation. As long as your pending trip ...
Submit a request to your Host: you’ll describe the issue, provide photos if you can and let the Host know how you’d like to resolve it. It’s important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don’t respond in 1 hour, you can ask Airbnb ...
Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options. Reservations become active 24 hours before check-in. At that point, you might notice a reservation’s status switches to “Arrives tomorrow.”
Under Reservation details, tap Get receipts. Choose a payment and tap Get Receipt. Go to Trips and select the trip you’d like a receipt for. Tap Get receipts. Choose a payment and tap Get receipt. You can go to your Trips to find a receipt for a completed stay.
If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. Some examples include: The guest makes it clear they’ll likely break one of the Host’s House Rules, like bringing a pet or smoking. The guest has several unfavourable reviews or a lack of profile information ...
