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  1. Creating an account. Creating an Airbnb account is free and easy. Just go to airbnb.ca and click Sign Up, or download our mobile app and follow the instructions. You can sign up using any of the following: After you sign up, we’ll need a bit more info before you’ll be able to book a trip, so be sure to complete your account setup.

  2. Make sure you’re logged in to the same Airbnb account you used to book the reservation. If you booked it using a friend’s or family member’s account, log in to their account first, or ask them to invite you as an additional guest. If you’re still having trouble finding your reservation, get help. You can find your reservation details ...

  3. Your listings will be hidden if you’re a Host. Some information, like your reviews, may remain visible to others. Airbnb will retain your account data so you can reactive in the future. To reactivate your account, contact us. If you're a Host, you also have the option to deactivate a listing without deactivating your entire account.

  4. Airbnb supports different payment methods, depending on the country your payment account is located in. We'll show you which payment methods are available on the checkout page, after you select your country. Pay over time with Klarna. For residents of the USA and Canada, we are introducing two new "pay over time" payment plans from Klarna.

  5. If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights. If they cancel fewer than 7 days before check-in, you’ll be paid 100% for all nights. Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

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