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Submit a request to your Host: you’ll describe the issue, provide photos if you can and let the Host know how you’d like to resolve it. It’s important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected. Wait for their response: If they decline or don’t respond in 1 hour, you can ask Airbnb ...
Getting reimbursed for damage. Sometimes accidents happen, which is why there’s AirCover for Hosts. AirCover for Hosts is top-to-bottom protection for Hosts. It includes $3 million USD in Host damage protection, in addition to $1 million USD liability insurance, guest identity verification, reservation screening and a 24-hour safety line.
