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Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
Health and safety requirements for Airbnb stays. During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both Hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control.
Response rate. Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you’ll need to respond to ...
Tap Messages. Find the reservation message from your Host. The reservation status is shown within the message thread. A confirmed status means you’re good to go! You’ll receive an email saying so, along with a text (SMS) and a push notification if you have those set up. Learn where to find your confirmation code.
You can ask the Host to fix the issue, request a refund of the cleaning fee, or, for severe issues, you could request to cancel your reservation for a full refund of the remaining nights. Wait for a response: If your Host declines or doesn’t respond, you can ask Airbnb to step in to help. Airbnb will refer to the Rebooking and Refund Policy ...
Write your response and click Submit. Tap Profile > Reviews. Tap Reviews about you. Go to the review you'd like to respond to and tap Leave public response. Write your response and tap Submit. Your response will be posted immediately, and you can’t edit it after that—so take your time and really think about what you want to say.
Let guests know about the presence of things like: Exterior security cameras or recording device: Devices that are exterior to the listing that capture, record, or transmit video, images, or audio should be disclosed. Noise decibel monitor: Devices that assess noise, sound levels, and their duration that do not record audio should be disclosed ...
