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Health and safety requirements for Airbnb stays. During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both Hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control.
Document the issue and message your Host. Here’s how to prepare: Document the issue: If possible, take photos or videos to document something like a missing or broken amenity. Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It’s likely that they’ll be able to help you fix ...
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2022年11月16日 · Reinforcing respect for your home. Ground rules require guests to treat your home like their own. Guests should not leave your space in need of deep or excessive cleaning, such as carpets soiled by pets. If guests cause damage that’s beyond normal wear and tear, we expect them to work with you to find a reasonable solution.
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Here’s how to prepare: Gather evidence: If possible, take photos or video to document issues like a missing or broken amenity. Submit your request: You’ll describe the issue and provide photos or video if you can. You can ask the Host to fix the issue, request a refund of the cleaning fee, or, for severe issues, you could request to cancel ...
Make sure you’re logged in to the same Airbnb account you used to book the reservation. If you booked it using a friend’s or family member’s account, log in to their account first, or ask them to invite you as an additional guest. If you’re still having trouble finding your reservation, get help. You can find your reservation details ...
