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  1. Rules concerning weapons. Our Standards & Expectations require that all weapons that are present at a listing must be properly stored and secured. If a weapon is in plain sight or discoverable by guests, hosts are required to indicate its presence in their house rules. Guests are also required to provide notice of and obtain consent for any ...

  2. Listing suspension and removal under ground rules for Hosts Listing suspensions You can identify suspended listings by going to the Listing Issues page found within the Insights tab. While your listing is suspended, it won’t show up in search results and you won’t

  3. Response rate. Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you’ll need to respond to ...

  4. Honest reviews help Hosts and guests to grow and find the right fit in the future. But sometimes you may get one you disagree with. Here are some options if that happens. In this article. Respond to a recent review. Dispute a review.

  5. Click Messages and open the message from your guest. Tap the reservation. Tap Pre-approve. Pre-approve a reservation in the Airbnb app. Tap Profile and then tap Switch to hosting. Tap Messages and open the message from the guest. Tap Details. Tap Pre-approve. Pre-approve a reservation in the Airbnb app.

  6. Find the cancellation policy for your Experience reservation. The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.

  7. If you still can’t find your reservation Make sure you’re logged in to the same Airbnb account you used to book the reservation. If you booked it using a friend’s or family member’s account, log in to their account first, or ask them to invite you as an additional guest.

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