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  1. 常見問題 - 登入/管理會員帳戶. 如何查看貸款戶口的資料?. 忘記會員號碼該怎樣辦?. 如果我忘記了登入密碼錯誤輸入密碼或沒有密碼可以怎麼辦?. 為什麼我不能登入會員網上服務?. 若居住或工作資料有所轉變,該怎麼辦?. 為何要通知邦民更新資料 ...

  2. 所有個人資料及賬戶資料均儲存在本公司的網站保護區內,並須以您所選擇之密碼登入,本公司的網站資料傳輸過程已採用最新的 128bit SSL 或以上的加密技術處理,所以絕對安全。此外,為保障會員的利益,我們亦建議會員定時更換密碼,並不要告知任何人。

  3. Please choose one of these methods to reset your password and regain access to your account. Go to "Member Log-in" page from Promise website and click "Initial setup / Forgot password", then follow the instructions on the screen; or

  4. Do not disclose your password to anyone (including Promise staff and the police). Do not allow anyone else to use your member login ID and password. Please regularly change your password through our Online System of this website or 24-hour Member Hotline.

  5. It is our pleasure to assist you! If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us. Having technical troubles in managing your member accounts or applying for loans? Promise is here to help! Loan is transferred instantly upon approval!

  6. Even if the "one-time password" expired, you may request for a new "one-time password" again. How do I know if I have completed the whole loan agreement signing process? When you completed the whole loan agreement signing process, the website will display the message "loan agreement signing process is completed".

  7. 個人密碼 接達24小時會員專缐及網上系統需要個人密碼。借款人可藉在指定分行親自輸入密碼或藉貸款人不時指定的任何其他方法,選擇個人密碼。借款人承諾須對任何個人密碼及(如屬有關) 應促致對個人密碼及任何其他代入或換入的個人密碼時刻嚴格 ...