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•. Guest. After your trip: handling disagreements. Disagreements don’t have to be disagreeable when you have a way to address the issues. Here’s how we can help: Money-related issues. You can use our Resolution Centre within 60 days of your reservation’s checkout date to request or send money for things related to your Airbnb trip.
If you need to split up your payment, you can as long as your stay is eligible and there’s a payment plan option at checkout. Remember, no matter which payment you use or when you pay, always keep transactions on Airbnb. Payment methods available. Details on the different payment methods accepted and which countries they’re available in.
You should receive an email to leave a review on the morning of checkout (based on the place’s timezone). The 14-day time limit (or 30-day time limit for experiences) starts then. Guests and Hosts can also leave a review for certain reservations that are cancelled on or after the day of check-in (12.00 am in the listing's timezone).
Feel free to message the Host with any additional questions – they’ll typically respond within 24 hours. Once you’ve settled on a place, book it! Each Host has their own style: Some are happy to let you book instantly, while others require you to send a request for approval. Learn how to book and what to expect.
Check star ratings on desktop. Click Today and then click Menu. Click Insights. Either click Reviews, or if you have professional hosting tools, go to Performance and click Quality. Check star ratings in the Airbnb app. Tap Profile and then tap Switch to hosting. Tap Menu and then tap Insights.
Here are a few things to know. When you can cancel or withdraw a request. First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel and you won’t be charged for the reservation or the service fees. How to cancel or withdraw a request.
Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
