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What to do if you break or damage something during your stay. You should let your Host know right away if you break or damage something during your stay. The best way to do this is by sending them a message through the Airbnb website or app, just in case our Community Support team needs to refer to it later.
How do I report discrimination to Airbnb? Airbnb’s anti-discrimination policy was created to protect our community, and we take reports of discrimination very seriously.
How to put Airbnb's 5-step cleaning process into practice. Get guidance on implementing the 5-step cleaning process. 7 min read. Stock up on these cleaning supplies. Here’s what you need to clean, sanitise and prep your space for the next guest. 3 min read. Give feedback.
Inspiration for future getaways. Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest favourites → 220+ countries and regions worldwide.
How you’ll get your refund. In many cases, you’ll notice both a payment charge and a separate refund amount on your payment method. If you cancel within the first 24 hours after booking, we may not have charged your payment quite yet and only placed a hold on your payment method.
Request a partial or full refund from your Host. If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre. Just a note, the Resolution Centre may not be available for use with some hotel stays.
You can tell if a website is secure by looking for a lock icon in your browser’s address bar. All of Airbnb’s websites will show this icon. If this icon isn't in the address bar, your connection to the website isn’t secure, and you shouldn’t enter any personal information.
