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  1. Just go to your Inbox and click on a message thread to read an existing message or send a new one. You can archive messages to keep your inbox focused. If you’re a Host, find out more about how to manage your guest messages. You do have to be logged in to your Airbnb account to read or send messages, and you can only send 25 messages within ...

  2. Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you’re interested in their place or experience. For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed. Learn more about why it’s good to keep communication and transactions on Airbnb.

  3. To refund a guest: iOS app. Android app. Mobile browser. Click Resolution Centre and then click Send money. Select the guest that you want to send money to and click Next. Under Select a reason, choose the reason that best describes your refund situation. Click Next. Enter the refund amount and add a message to your guest.

  4. Response rate. Your response rate is the percentage of new enquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. If a guest sends you an enquiry—a question, or any kind of message other than a reservation request—via Contact Host, you’ll need to respond to ...

  5. Notes are personal to you and can’t be viewed by your collaborators. To add a note, select a wishlist—you’ll see an option to Add a note under each listing in the wishlist. Select this option to add your note (up to 250 characters) then select Save. To delete a note, select Edit and delete the note text, then Save.

  6. Add taxes for individual listings in the Airbnb app. Tap Profile and then tap Switch to hostin g. Tap Menu. Under Account, tap Settings. Tap Taxes, and then tap Add a tax. Choose the Tax type and the Type of charge. Enter the Amount being collected. Add your Business tax ID and A ccommodation tax registration number.

  7. Get tips in the Resource Centre about crafting a great listing description. After you publish your listing it should be visible within 24 hours. But it may take up to 72 hours for some listings to show up in search results. Ask a Superhost in your area for guidance on creating a listing, which can help you land your first booking: Superhost ...