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Our Story. We’re on a mission to make tech easier. Free shipping on orders over a certain amount. 30-Day Money-Back Guarantee. Lifetime Customer Support. Secure, Easy Payments. ESR creates high-quality phone cases, screen protectors, wireless chargers, earphones and a range of other accessories for your iPhone, iPad and Android device.
- Contact Support
- Warranty Period
- 30-Day Money-Back Guarantee For Any Reason
- Warranty Claims For Quality-Related Issues
- Products Not Covered by Warranty
Feel free to contact us via the following methods for any product questions; we’re always happy to help. I. Submit a question through the online form here II. Send us an email at esr.support@esrgear.com
All ESR products are covered by a 12-month warranty. An upgraded 24-month warranty can be activated by joining our Super User program once a product has been received. (See packaging of participating products for more information.) In special circumstances, e.g., crowdfunding campaigns, a product’s warranty will be subject to the campaign-specific ...
For products purchased on the official ESR website, undamaged products can be returned for a full refund, regardless of reason, within 30 days of the purchase. This does not include bulk orders, which are not refundable. (Note: ordering more than 10 units of a product will be considered a bulk order.) Once the returned item(s) arrives at the addres...
Any and all quality-related defects on items sold by ESR are covered by an extensive warranty of at least 12 months, starting from date of purchase. For quality-related warranty claims, ESR will offer a new replacement item of equal value according to extent of item’s defect. In situations where replacement is not an available or preferred option, ...
Products listed below are not eligible for warranty claim: 1. Free products (given to you through social media giveaways, redeemed with Super User Points, earned through Referral Program etc.) 2. Products without sufficient proof of purchase 3. Lost or stolen products 4. Items that have passed their warranty period 5. Non-quality-related issues (af...
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