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COVID-19 safety requirements for Hosts & guests. Wear a mask and practice social distancing when required by local laws or guidelines. Stay a minimum of 6 feet (2 meters) apart from each other at all times. Hosts should consider limiting their Experience to a maximum of 10 participants, including any Hosts or Co-Hosts.
Sometimes accidents happen, which is why there’s AirCover for Hosts. AirCover for Hosts is top-to-bottom protection for Hosts. It includes guest identity verification, reservation screening, $3M USD Host damage protection, $1M USD Host liability insurance and a 24-hour Safety Line. It also includes $1M USD Experiences liability insurance.
Our aim is for guests and Hosts on Airbnb to be able to trust each other. Although no identification process is foolproof and we cannot guarantee someone’s identity, we take steps to help everyone to feel confident that guests and Hosts on Airbnb are genuine. This is why we have procedures in place to attempt to verify the identity of our users.
Changing your guest’s reservation within 24 hours of check-in or during their stay. You can change an active reservation the same way you’d change an upcoming one: Just send your guest a trip change request. Your guest will have to agree to any changes you request. It’s best to send them a message explaining why you’re asking for changes.
Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Important: Claims must be submitted within 14 days of cancellation.
Retired article 3042: Legal and Regulatory Requirements for Hosts and Listings in Mainland China. Hosts in mainland China must comply with local regulations and register or upload relevant documents and information to ensure the normal op….
If a message from a guest makes you uncomfortable, let us know by flagging it. Just open the message thread and click or tap the flag icon next to the message you want reviewed. Read tips on how to navigate hosting challenges and plan for the unexpected in the Resource Centre. If you find that a guest is breaking one of the House Rules or has ...
