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Contact Airbnb Customer Service. Need a little more help or have a complaint? Contact us by email, chat or phone at +61 2 8520 3333. Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during or after a trip.
Your payout when a guest cancels. If you're owed a payout, we’ll send it 24 hours after your guest's scheduled check-in time—how long it takes for you to receive the money depends on your bank or financial institution. If this is your first time hosting, we may hold the payout until 30 days after the reservation was confirmed.
Plans change, and that’s okay. If you need to cancel, first make sure you’re logged in to your Airbnb account. Then head to your calendar, find the instance, and select Cancel Experience. Your guests will receive a notification and a full refund. Keep in mind that if you cancel, penalties are involved and may include things like a ...
If you feel unsafe during a stay. In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away. Here are some safety tips for Hosts and guests. A dedicated support team is available to all Hosts, guests, and non-profit partners for issues and questions related to Airbnb.org ...
Respond to an enquiry. Respond within 24 hours. Guests who send an enquiry are usually searching for more information before sending a reservation request.
With that in mind, we’ve created a set of COVID-19 health and safety guidelines for Hosts and guests of Airbnb Experiences, based on guidance from experts such as the World Health Organization and the U.S. Centers for Disease Control and Prevention. Airbnb has introduced guidelines and programs to help address health and safety concerns, but ...
Tap Cancel request. Go to Trips and tap Show more trip plans. For a reservation that says Pending Host approval, tap Cancel reservation. Tap Cancel request. Note: Some reservations may generate additional charges or temporary authorisations. Find out more about when and how you’re charged for a reservation. As long as your pending trip ...
