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1. www.iso.org › standard › 71580ISO 10002:2018 - Quality management — Customer satisfaction ...

   www.iso.org › standard › 71580

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   ISO 10002:2018 - Quality management — Customer satisfaction — Guidelines for complaints handling in organizations. Quality management. Customer satisfaction. Guidelines for complaints handling in organizations. Status : Published. This standard was last reviewed and confirmed in 2023. Therefore this version remains current. CHF151. Add to cart.

   • ISO 10002:2014 - Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

     ISO 10002:2014 provides guidance on the process of ...

   • ISO 10002:2018(en), Quality management ? Customer satisfaction ? Guidelines for complaints handling in organizations

     Introduction. 0.1 General. This document provides ...

2. www.hkqaa.org › b5_certserviceISO 10002 - HKQAA 香港品質保證局

   www.hkqaa.org › b5_certservice

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   ISO 10002目的在憑藉高透明度的投訴處理程序使機構和投訴者在改進空間及減低成本上雙方都得益。. 認證標準. ISO 10002就關於機構內的產物，包括策劃、設計、運作、維繫及改進投訴處理程序方面提出了指南。. 上述的投訴處理程序適合作為整體品質管理程序中的 ...

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     ISO 10002 | Complaint Management | ISO 10002 Certification | Complaint Management Consultant

     2017年10月4日

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     11:30

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     Aprende Cómo mantener a Tus Clientes Realmente Satisfecho: ISO 10002:2018

     2020年4月27日

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     12:22

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     Guía para tratar las quejas de los clientes - ISO 10002

     2021年7月18日

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4. www.bsigroup.com › en-HK › ISO-10002-Customer-Satisfaction-andISO 10002 Customer Satisfaction and Complaints Handling

   www.bsigroup.com › en-HK › ISO-10002-Customer-Satisfaction-and

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   ISO 10002 is the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause, and how to eliminate them.

5. www.isoleader.com.tw › home › iso-coaching-detailISO 10002：2018 客訴管理系統 - 領導力企管

   www.isoleader.com.tw › home › iso-coaching-detail

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   2016年11月17日 · ISO 10002 :2018 全文為品質管制、顧客滿意、組織處理客戶抱怨指南（Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations），簡稱 ISO 10002 :2018 客訴管理系統。 ISO 輔導. ISO 10002 改版資訊彙整. 此標準最初是為了因應 ISO 消費者政策委員會（COPOLCO）的要求， 由 ISO/TC176 的 SC3 技術委員會編撰，於 2004 年推出第一版， 並於 2014 年修訂過一次。 本次的新修訂版 ISO 10002 :2018， 則提升了與 ISO 9001 :2015 及其他顧客服務標準的相容性，包括：

6. cdn.standards.iteh.ai › ISO-10002-2018INTERNATIONAL ISO STANDARD 10002

   cdn.standards.iteh.ai › ISO-10002-2018

   ISO 10002:2018(E) Introduction 0.1 General This document provides guidance for organizations to plan, design, develop, operate, maintain and improve an effective and efficient complaints-handling process for all types of commercial or non-commercial activities

7. 其他人也問了

   What is ISO 10002?

   • Developed by Sub-committee SC3 of ISO/TC176, at the request of ISO’s Consumer Policy Committee (COPOLCO), ISO 10002 was first published in 2004 and updated in 2014. The new version, ISO 10002:2018, has been further improved to align better with ISO 9001:2015 and to improve consistency with the other consumer-facing standards in the series.

   ISO 10002:2018 顧客投訴處理標準新修訂版 - HKQAA

   www.hkqaa.org/cmsimg/1541588499Vision69_TC_v1.pdf

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   How do you implement ISO 10002?

   • Get commitment and support from senior management. Engage the whole business with good internal communication. Compare existing management processes with ISO 10002 requirements. Get customer feedback on current complaints management. Establish an implementation team to get the best results. Map out and share roles, responsibilities, and timescales.

   ISO 10002 Customer Satisfaction and Complaints Handling - BSI

   www.bsigroup.com/en-HK/ISO-10002-Customer-Satisfaction-and-Complaints-Handling/

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   Why is ISO 10002 important for small businesses?

   • Customer complaints can have just as large an impact on smaller businesses. That means ISO 10002 can also bring large benefits. Regardless of your company size, the way you manage customer complaints (i.e. customer relationship management) has an equally important role to play in setting and meeting customer expectations.

   ISO 10002 Customer Satisfaction and Complaints Handling - BSI

   www.bsigroup.com/en-HK/ISO-10002-Customer-Satisfaction-and-Complaints-Handling/

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   What is ISO 9004 / ISO 10002?

   • ISO 9004 provides guidance to achieve sustained success of an organization. The use of this document (ISO 10002) can enhance performance in the area of complaints handling and increase the satisfaction of customers and other relevant interested parties to facilitate the achievement of sustained success.

   ISO 10002:2018(en), Quality management ? Customer satisfaction

   www.iso.org/obp/ui/#!iso:std:71580:en

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8. www.hkqaa.org › cmsimg › 1541588499Vision69_TC_v1ISO 10002:2018 顧客投訴處理標準新修訂版 - HKQAA

   www.hkqaa.org › cmsimg › 1541588499Vision69_TC_v1

   （ISO）因應市場需要，於2004年初次推出ISO 10002「質量管理－顧客滿 意－組織處理投訴指南」，為機構提供客戶投訴處理程序的指引。此標準於 今年七月推出了新修訂版ISO 10002:2018，提升了與ISO 9001: 2015及其 他顧客服務標準的相容性。