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Invite them to book: This is the fastest way to clinch a reservation after an enquiry—all the guest has to do is confirm your invitation. Send a special offer: Depending on what they’re asking, try suggesting a different price, date or listing that might work better. Respond within 24 hours. Guests who send an enquiry are usually searching ...
2020年11月19日 · How to personalise and schedule messages. Go to the messaging settings in your Messages tab to write and schedule messages. You can personalise these messages by inserting shortcodes. These placeholders pull information from both your listing and your guest’s reservation, like your house rules and their name and check-in date.
Help with a reservation. If you need to cancel a reservation, update a reservation, or understand how payments work, you’ve come to the right place. We’ll help you navigate any cancellations or alterations, and explain what happens when changes are made.
2020年7月20日 · Choose how guests get inside. Three popular self check-in options are keypads, smart locks and key safes. Keypads work with electronic door locks. Guests use a code instead of a key to open the door. Not having to keep track of a key means it never gets lost. Smart locks are electronic locks you can control remotely, usually through a Bluetooth ...
you should do so within 24 hours. How-to Respond to a request You have 24 hours to accept or decline a trip request before it expires. How-to Respond to an enquiry Respond within 24 hours. Guests who send an enquiry are usually searching for more ...
Service fee refunds. If you need to cancel (It’s okay, things happen!), you may be able to receive a refund on your entire reservation, including the service fee. So how does it work? Most importantly: Check your reservation’s cancellation policy to find out if the service fee is refundable.
2021年5月4日 · Setting up a cleaning routine helps you clean thoroughly and efficiently. Consider hiring a professional cleaner. Make sure your bedding and towels are similar colours, so you can wash them all at once. Keep an extra set of bedding and towels on hand for quicker turnarounds between guests. Plan for a regular deep clean to make cleaning easier ...
